Refunds & Returns Policy

Order cancellation

All orders can be canceled until they are shipped. Once the shipping process has started, it can no longer be canceled.

Refunds

If you do not want the product you received, you are required to contact us via email at support@ithingshop.com within 60 days of receiving the item. After the claim is approved, you must return the item to our warehouse, and the item must be unused; (The cost is at your expense)

In the case you receive a damaged or incorrect product, we will replace it ASAP. All you are required to submit photo evidence to support@ithingshop.com within 60 days of receiving the item. When the claim is approved, a refund or replacement item will be issued.

If the product packaging is damaged but the product itself is intact, you must submit a claim to the shipping carrier directly.

Missing order. In the case that a package is delivered (based on tracking number update) but you did not receive the item, you must submit a claim to the shipping carrier directly. 

If you experienced any of the above scenarios, you must report the issue within 60 days of receipt. Otherwise, you agree that the product is deemed delivered and satisfactory.

Refunds are not available under the following circumstances:

• Your order does not arrive due to an incorrect address provided by you;
• Your order does not arrive due to exceptional circumstances beyond our control (e.g. delayed by a natural disaster)

How do I request a return, exchange, or refund?

If you want to initiate a return, exchange, or refund, please complete the following steps:

1. In the event of a return, exchange, or refund request contact us via email at support@ithingshop.com and include the evidence if required;
2. After we have approved the order return, exchange or refund, the product must be returned to our warehouse at the address we provide to you. You must return the item to our warehouse at your own expense and the item must be unused;
3. You must provide a tracking number;
4. Once the tracking number has been provided (or once we received the returned product), a replacement product will be shipped or a refund will be credited back to the card or original method of payment on file. In order for us to ship a replacement product or process a refund for a damaged or incorrect product, we require a tracking number for the item returned to be provided.

If you have any questions about our products or our service detail, please feel free to call us at our hotline (514) 830-5373 or to message us by visiting our Contact page and you can visit our Facebook page.