Frequently Asked Questions

After you have placed an order, is it possible to modify it?

When an order is placed, it is impossible to correct the Information (related to the address, for Example) or add items to the The Order. We invite you to be vigilant when entering your Data.

I would like to return some Products. How do I proceed?

We invite you to consult our policy of returns, exchanges or cancellations.

What should I do if a parcel is lost?

In the event of a loss of a parcel, whose delivery status on the Canada post site indicates that the parcel has been delivered, we invite you to report the problem by contacting our customer service as soon as Possible. Following the evaluation and approval of your application, we will send you a new parcel as soon as Possible.

What should I do if my product is broken when it arrives?

Please contact customer Service With in hand: your order number, your tracking number and Only photos of the product damaged from several angles. Following Assessment and approval of your claim, we will make you Arrive at a new product as soon as Possible.

I bought a product on Sale. Is this a final sale?

Products purchased at a discount of 40% and more are a sale Final and are not subject to our policies of return or Exchange.

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